-
SUCCESS FORMULA
-
100% CUSTOMER –
CENTERED
-
THE POWER OF THE
THREE FOOT RULE
-
THE 30 SECOND
SALES PITCH
-
THE 7-SECOND
ANNOUNCEMENT
-
HANDSHAKES THAT
BUILD RELATIONSHIPS
-
HOW TO INFLUENCE
THE BUYER
-
GIVE THE CUSTOMER
CONTROL
-
HOW TO KEEP
EXISTING CUSTOMERS
-
NEVER HEAR THE
WORD “NO”
-
HOW TO ELIMINATE
OBJECTIONS
-
COLD CALL YOUR WAY
TO A CLOSE
-
LISTEN
AGGRESSIVELY
-
TURN A PERFECT PROSPECT INTO
A PERFECT CUSTOMER
-
TELL YOUR CUSTOMER
ALL YOU DO FOR THEM
-
USE VOICE MAIL TO
SELL
-
ASK PERMISSION NOT
FORGIVENESS
-
TURN INBOUND CALLS
INTO CASH
-
MAKE IT EASY FOR
YOUR CUSTOMER TO BUY
-
WIN THE HELP OF
THE GATEKEEPER
-
BRIDGE THE GAP BETWEEN YOU
AND YOUR CUSTOMER
-
VISUAL SELLING
TECHNIQUES THAT WORK
-
USE JUST THE RIGHT TOUCH TO
BUILD RELATIONSHIPS
-
HOW TO TURN
COMPLAINTS INTO LOYALTY
-
TURN CRITICISM
INTO A POSITIVE FORCE
-
HOW TO KEEP THE
UNHAPPY CUSTOMER
-
TREAT EVERY CUSTOMER AS IF
THEY WERE A MILLIONAIRE
-
DO NOT JUDGE A
BOOK BY ITS COVER
-
HOW TO USE AND GROW A
CUSTOMER DATABASE
-
THE “BOSS” IS
ALWAYS RIGHT
-
USE FAMILIARITY TO
BUILD RELATIONSHIPS
-
DON’T WASTE YOUR
CUSTOMER’S TIME
-
LOOK, ACT & SOUND
LIKE A PROFESSIONAL
-
PROMISE “PM” AND
DELIVER “AM”
-
MAKE YOUR NAMETAG
WORK FOR
YOU
-
LET YOUR BUSINESS CARD WORK
OVERTIME FOR YOU
-
FAX COVERS THAT
BUILD RELATIONSHIPS
-
HOW TO GET AND USE
TESTIMONIALS
-
HOW TO GET AND USE
REFERRALS
-
USE THE WORD “ALL”
-
THE POWER OF
FOLLOW-UP CALLS
-
SMILE ON THE
TELEPHONE
-
THE ART & SCIENCE
OF SURVEYS
-
KEEP IT SIMPLE
(THE KISS SYSTEM)
-
DO YOUR
HOMEWORK
-
MAKE YOUR CUSTOMER
FEEL IMPORTANT
-
HOW SAYING “THANK YOU” WILL
INCREASE SALES
-
GIVE THINGS AWAY
-
SHOW YOU’RE
INTERESTED
-
DARE TO BE
DIFFERENT
-
CREATE SIGNAGE THAT GETS A
POSITIVE RESPONSE
-
GET YOUR PRODUCT IN YOUR
PROSPECT’S HANDS
-
DELIVER MORE THAN
THE CUSTOMER EXPECTS