Maximizing Customer Service - Sales Support
Staff Program
• To take
customers away from your competition
• To sell more
products and services to each customer
• To build and
promote company team work
|
"Outstanding
program!! The ideas Bob presented allowed our staff to
realize how important the customer is to our business
success. Bob gave us a much needed boost for 2008 and
beyond. I recommend Bob Janet."
Gary Blount Jr., Home Builders Supply Co.
252-758-4151, blountg@homebuildersnc.com |
Participants
• All sales
support staff
•
All sales professionals
Presenting this program to both
your sales support staff and sales professions will:
1.
Build and promote company team work and camaraderie by working together
to understand, learn and use customer service and selling techniques to
increase sells and profits.
2.
Give
your sales support staff a better understanding of the sales
professionals needs.
3.
Give
your sales professionals a better understanding of the sales support
staffs needs and problems servicing their customers.
4.
Add
two more hours of sales training for your sales professionals.
At
the end of this program your staff will understand and know how to:
1.
Change the way they provide customer service to today’s more demanding
customers.
2.
Become more aggressive in servicing every customer.
3.
Differentiate themselves and the business from the competition.
4.
Solve misunderstanding with customers without lowering prices.
5.
Use
the four secrets of customer service to attract and retain customers.
6.
Use
the #1 Rule of selling to become the seller of choice.
7.
Learn and use the attitude needed in today economy to gain and retain
customers.
8.
Never allow the customer to say or think “NO” to anything we ask.
9.
Give
prospects the proper perception of the business and the staff.
10.
Use
the Golden Rule Of Selling that causes prospects to become customers and
customers to remain loyal buyers.
11.
Use
excitement in their attitude and voice to excite prospects to become
customers.
12.
Use
Telephone skills:
• How to think of the telephone as a cash register opening to make sales
every time it
rings.
• How to
turn inbound calls into sales.
• Know the
five forbidden phrases that chase customers to the competition.
These are more than sales programs.. Much, Much More.
They are interactive, hands on sales growth seminars / workshops where each
participant will actively be involved in learning, discovering, creating and
customizing skills and techniques that will enable them to out-service,
out-perform and out-sell your competition.
